At DBYD, we strive to provide high-quality products and a great shopping experience. If you are not completely satisfied with your purchase, please review our Refund, Return & Cancellation Policy below.
Returns
We accept return requests within 7 days of the date of delivery.
To be eligible for a return:
- The item must be unused, unworn, and unwashed.
- The item must be in its original condition with all tags attached.
- The item must be returned in its original packaging.
- Proof of purchase or order confirmation must be provided.
Returns requested after 7 days from the delivery date may not be accepted.
Non-Returnable Items
The following items are not eligible for return:
- Products damaged due to misuse by the customer.
- Products returned without original tags or packaging.
- Customized or personalized products.
- Gift cards or promotional items, if applicable.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photographs of the product and packaging.
After verification, we will arrange a replacement or refund as applicable.
Refunds
Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.
If approved:
- Refunds will be processed to the original payment method.
- Refunds may take 5–10 business days to reflect in your account, depending on your bank or payment provider.
Shipping charges, if any, are non-refundable unless the return is due to our error.
Exchanges
We may offer exchanges for eligible products subject to stock availability.
Customers can request an exchange for:
- Size issues
- Damaged products
- Incorrect products received
Exchange requests must be submitted within 7 days of delivery.
Order Cancellation
Orders may be cancelled before they are shipped.
Once an order has been dispatched, cancellation requests cannot be accepted. Customers may instead initiate a return request after receiving the product, subject to the conditions outlined above.
Return Shipping
Customers may be responsible for return shipping charges unless:
- The wrong item was delivered.
- The item arrived damaged or defective.
Contact Us
For return, refund, exchange, or cancellation requests, please contact:
DBYD
Email: abhinandms2015@gmail.com
Website: www.dbyd.in
Phone: 8848789437
Address: koyiloth kandi, thuruthiad balussery
We aim to respond to all support requests within 2–3 business days.